Custom AI tools and integrations
When the off-the-shelf product almost fits but not quite: an internal tool built around how your business actually works, with AI wired into the parts where it earns its place.
What this is
A general-purpose assistant is useful until the moment the question is about your business. It has never seen your contracts, your job history, your pricing, or the six years of email where the real answers live. The work here is closing that gap without handing everything to a vendor.
In practice that means retrieval: the tool looks things up in your records and answers from what it found, with a citation back to the source document. That citation matters more than it sounds. It converts an answer you have to trust into one you can check, which is the difference between a tool people adopt and one they quietly stop opening.
It gets built into the system your team is already in rather than added as another tab. And it ships with a way to measure whether it is right — a set of real questions with known answers, run against each change. Without that you are shipping on impressions.
Typically includes
- Internal tools that answer questions across your own documents
- AI wired into systems you already run, not alongside them
- Retrieval over your records, with citations back to the source
- Drafting and summarising inside existing workflows
- Evaluation, so you can tell whether it is actually working
You probably need this when
You have tried a general-purpose AI tool and it does not know anything about your business, because it cannot see any of your business.
Questions
What people ask about this.
- Does my company data get used to train someone's model?
- Not under the arrangements I build. Retrieval means your records are looked up at the moment of the question rather than absorbed into a model. Which provider sees what, and under what terms, is written down as part of the build rather than assumed.
- How do I know it is giving correct answers?
- By checking it against questions you already know the answers to, repeatedly, as it changes. Every answer also cites the record it came from, so a person can verify any individual response without taking the system's word for it.
Serving Cleveland and the inner suburbs. All AI consulting services
Next step
Tell me where the business is losing time.
No pitch deck and no discovery-call funnel. Describe the bottleneck and I will tell you plainly whether it is worth building something for, and roughly what that would take.